Microsoft’s partners are saying that users are not in a hurry to upgrade to Exchange 2010. Market researchers have also concluded that the adoption of Exchange 2010 will get delayed until late 2011.
Microsoft has claimed savings by the use of Exchange 2010 but customers are not likely to buy it. The email system, however, has earned appreciation from its testers still users are not queuing up to buy.
There are many reasons behind this lag. First of all, Microsoft’s claims about savings do not appear as appearing compelling to users. While certainly there is truth in the saving claims of Microsoft, but an organization needs to have the correct environment to take proper advantage claimed by it. It might be a good decision for an organization to buy Exchange 2010 if it wants to move to the cloud some of its mailboxes, or if the organization is in a good condition to change its voicemail system. Microsoft’s claim of storage saving is still debatable! The only non-debatable fact is that not many organizations have yet shown interest in buying the new email system.
Yet another reason is that it is too early a shift after Exchange 2007. Organizations have waited for a long time for Exchange 2007 and many changes have broke the ISV and internal processes (i.e. to remove the Recipient Update Service) and also because it was a difficult install process. Just after shifting to 2007, migrating to 2010 will be a lot of unplanned work for organizations.
Even users are not yet interested, but some feature innovation is extremely good in Exchange 2010. Hybrid cloud innovation makes a good sense and is useful for businesses of any size.
Metalogix has surveyed more that 800 administrators and found that around half of them are still using Exchange 2003, and on top of that only 20% of them planned to upgrade to 2010. The survey was conducted shortly after the release of 2010. Apart from the fact that Exchange 2010 was released before the survey, most of the administrators planned to migrate to 2007, therefore the conclusion by Metalogix that the adoption of Exchange 2010 will not increase for at least two years more.
Despite user skepticism, Microsoft is marketing its new exchange server as a cost cutting choice. According to the cost saving calculator of Microsoft, users can save hundreds of thousands of dollars every year if they switch from 2003 to 2010. Most of the calculation requires use of the new exchange as a unified communication server. Most of the savings are in the form of third-party fees for services like voicemail, archiving and mobility. If those services are found in house, then savings may not be found.


