Microsoft Exchange 2010

So we have heard that in some circumstances upgrading to Exchange 2010 isn’t such a good idea. The expense, the basic archiving functions, the server overhead for indexing functions and the allegedly clumsy way of email retrieval. There are positive points to the new system though, and we shall highlight a few of them here.

While Microsoft doesn’t hide the fact that it’s going to cost more than the last version, it does cite the benefits. Upgrading is going to be a significant burden on IT departments that are already squeezed tight, but a study released by Forrester alleges the cost of ownership can be recouped within six months for the average rollout. This can be done by making savings in other areas.

There are a few assumptions made, but in an ideal world, they do make sense. The first is that an organization can save money by not having to purchase SAN solutions. Improvements in Exchange I/O handling means it now plays nicely with slower storage. So the extra capacity you’ll need to use the archiving doesn’t have to be at a premium price.

There is the first assumption. To be able to use the new function, you’re going to need more storage. The spin here is not mentioning the need for the storage, but the fact you can spend less money on it that you might have had to. Neat trick huh?

One definite benefit of Exchange 2010 is its ability to take voicemail. The assumption here is that once you use it to take voicemails, you won’t need other systems to do it for you. Therefore, saving money on a separate system. Another great theory, and if you can find me a medium to large organization that uses only one system, has no legacy systems or who uses nothing but Blackberries then they will be the ones who will save money.

The inclusion of the archiving element to Exchange 2010 has already been mentioned in the storage area of the benefits, but can also be highlighted again in its own right. The ability to archive its own mail is an added benefit, and one of the reasons the platform is more expensive. The cost saving implication is that you don’t have to use third party vendors for email archiving.

The assumption here is that you have enough IT staff to index emails, retrieve them from storage, can extract them and make them usable. Also that you don’t mind having your Exchange servers running the significant processing overhead of full-text indexing to allow this to happen.

For those organizations who are committed to use Microsoft products and have the spare budget, Exchange 2010 will be a good investment. It can do more, offers more and is easier to manage and use than Exchange 2007. The ability to have voicemails translated to text is a good feature, as is the archive function. From the beta, Exchange 2010 looks to be a polished and capable platform for future email messaging. If you have the budget to cope with the upgrade.

Despite the significant expense, there are compelling reasons for some businesses to migrate to Exchange 2010, and we shall discuss five of them here.

While the recession may have bottomed out, and the talk of “green shoots” increasing, confidence is still low and money still tight. You couldn’t imagine a worse time for a company to launch a new platform, even if it is Microsoft and even if that platform is the long-awaited Exchange 2010.

Businesses are facing unprecedented pressure to cut costs and save money. Why then are some considering spending time, money and effort on improving a system that already works quite well? Here are five reasons why.

Voicemail

Exchange 2010 has a feature called Voicemail Preview which allows users to view a transcription of the voicemail within Outlook. Voicemail has always been something of a clunky technology. Noise or interference at either end of the conversation can render it useless. Unless a voicemail system is rigorously maintained, it has a tendency to lose, overwrite or not even record messages. It is also too easy to accidentally delete them. The ability to have a transcript of the message allow users to use it much more freely, cut and paste it, forward it on to other parties and have a permanent record of the transaction.

Information Security

We all worry about data loss, either by accident or on purpose. Exchange 2010 comes with an enhanced Information Rights Management feature that can automatically identify predefined keywords in all emails. This allows a much stricter approach to users being able to share internal information and can reduce data leakage significantly. There are plenty of third party applications that can do this, but having it built in to the system is a bonus.

Data Sharing

One the other side of the coin from information security is the ability to share information with partners and other approved organizations. Information such as calendars, tasks, distribution lists and other data with external partners as if they were part of the same organization. This adds a valuable feature for project oriented companies that use a lot of external talent, but needs to co-ordinate them all.

Reliability

The new Database Availability Group feature (DAG) allows database replication across an entire infrastructure both remote and local. This allows for multiple failovers without loss of service. While this adds complications to the migration and maintenance, it is ideal for high availability environments who depend on email.

Storage

Email has always been a storage heavy entity. With Exchange 2010 the storage requirements are much lower, up to 70% in fact. SAN expenditure is significant for many large organizations, and the introduction of this new system should save on storage costs. Direct-attached storage (DAS) technology can also be used in place of SAN to lower costs even more.

So while the thought of migrating to Exchange 2010 is still a daunting prospect there is still a case for doing it. These five benefits make may the difference for an organization and make the whole process worthwhile.