Email hosting is becoming more and more common. Many companies will not want to have their email accounts hosted with the same company that hosts their website. This is to keep everything separated as well as to provide an extra layer of information security. An Email host is a very delicate business requiring perfect up time as well as special attention so that emails arrive on time and in tact. Any delay of an email can result in both time wasted as well as money lost.
Many larger email hosting customers use Outlook or another desktop management program. These programs download and upload email through the program to the email account associated with the program. These email accounts require that the upload/download speed work at all times. It must also be rather speedy to ensure that emails are sent and received on a regular basis. Check with your email hosting provider about SMTP lag times or restrictions. Some providers may limit the amount of “pushes” that can be done within one hour. Other providers may not visibly limit the number but secretly limit the amount that can be sent each and every hour.
There are a number of different ways in which an email host can charge for accounts. The host can either charge per account or for the entire plan for a company. It depends upon the account. Many hosts implement limits on total file attachment size. Anything over ten MB is extremely generous for a host to give. Do not neglect checking into the hosts IP address. Some email hosting companies have been abused or abused their servers themselves. These servers sent out spam emails and were blacklisted by major ISP’s. This simple black listing could cause problems with the deliver ability of messages as well as cost you a number of customers.
There are a number of tools available to check how many websites are hosted on a specific server. It is slightly more difficult with an email hosting company but is still able to be done. While it is common for companies to put hundreds of websites onto one email host server, it is important to check server specifications. Any server that has a load higher than the number of processors should not be handling any more new accounts. Also, ensure that these servers have adequate processing power. One dual core processor is not enough for a server with hundreds of thousands of email accounts. Any web host that is providing this type of service should be avoided at all costs!
Customer service is the last step in the email hosting chain. While no one ever wants to have to speak with customer service that does not mean that it does not happen. In fact, it may be much more common than you think. Talk with customer service about any small problem and see if they will help you. Pricing may be the final factor but without a good customer service team, an email hosting company has nothing!



